The remaining numbers, up front
Uptime per component, the measurement window it covers and the prices of every SparxLite size are already on the site without a click. Three numbers are still missing, or still sit behind a link.
- Recovery time and deploy success on the status page. Mean time to recovery per component and the share of deploys that succeeded, next to the uptime that is already there.
- The SLA where the question comes up. On pricing, databases and autoscaling, a short summary of the availability target and response times, linking to the full document. A target, not a guarantee, and we say so.
- Recovery limits for every resource type. Published for databases today. Buckets, apps and SparxLite follow: what gets restored, how much data you can lose at worst, and who starts the action, including where the answer is unfavourable.
The test we hold ourselves to: you can assess your own risk and your own bill without emailing us. "We do not know" stops being the factual answer anywhere.